21cldrs - Nondiscrimination Policy

Nondiscrimination Policy

21st Century Living (“21st Century”), does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, age, sex or disability (including, but not limited to, HIV/AIDS, substance use disorders, language/communication needs, mental/behavioral health concerns), ¡n admission to, participation in, or receipt of services or benefits under any of its programs or activities. 

21st Century does not deny admission to its facility, continued residence in its facility or medically appropriate treatment (as determined by reasonable medical judgment given the current state of medical knowledge) on the basis of an applicant’s or resident’s disability or other protected status. If 21st Century staff have a question of whether admission, continued residence, or a medical procedure would benefit an applicant or resident with a disability, and if the admission, continued residence, or medical procedure would be indicated in the absence of such condition, 21st Century staff shall consult with an appropriate specialist as time and circumstances permit, before making a final decision regarding, or recommendation to, the applicant or resident. 

21st Century shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability, unless 21st Century can demonstrate that making the modifications would fundamentally alter the nature of the service, program or activity, or would result in undue financial and administrative burdens.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, and Section 1557 of the Patient Protection and Affordable Care Act of 2010.

We obey federal and state civil rights laws. We do not treat people in a different way because of their race, color, birth place, language, age, disability, religion, or sex. Do you think we did not help you or you were treated differently because of your race, color, birth place, language, age, disability, religion, or sex? You can file a complaint by mail, by email, or by phone. Here are places where you can file a complaint: 

Timothy Hawkins, VP of Operations
575 Airport Rd
Gallatin, TN  37066
Fax: 615-452-1125
Email: thawkins@21cldrs.com

U.S. Department of Health & Human Services, Office for Civil Rights
200 Independence Ave SW, Rm 509F, HHH Bldg; Washington, DC 20201
Phone: 800-368-1019 (TDD): 800-537-7697
You can get a complaint form online at: http://www.hhs.qov/ocr/office/file/index.html
Or you can file a complaint online at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

TennCare Members can contact: TennCare, Office of Civil Rights Compliance
310 Great Circle Road, 3W; Nashville, Tennessee 37243
Email: HCFA.Fairtreatment@tn.qov Phone: 855-857-1673 (TRS 711)
You can get a complaint form online at: http://www.tn.qov/tenncare/topic/non-discrimination-compliance